Refund Policy

Returns
Our policy lasts 30 days from delivery of your order. If you are not completely satisfied with your purchase, you may send back the item in its original condition, enclosed within the original shipping packaging, and receive a full refund or exchange. If 30 days have expired since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

Please mail returned parcel by trackable service to:
Diallo Mwathi Jeffery LLC, 4400 Keller Ave. #221, Oakland, California 94605.
• Please email us your parcel tracking # for the package: help@diallophoto.com
• Please enclose a copy of your receipt inside the packaging.

To be eligible for a return, your item must be in its original unaltered condition in which you received it. The item must be returned in its original packaging.

Gift cards and downloadable software products are non-returnable items.


Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.

Refunds approved are applied to the purchasing credit / debit card, PayPal or original method of payment, within 30 days of receipt of the item.

For additional questions, please contact us at: help@diallophoto.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may choose to receive a gift credit for the value of your return or have a refund issued to the purchasing cardholder. Once the returned item is approved for credit, a gift credit notification will be emailed to you.

Shipping

Please mail returned parcel by insured trackable parcel service to:
Diallo Mwathi Jeffery LLC, 4400 Keller Ave. #221, Oakland, California 94605.
• Please email us your parcel tracking # for the package: help@diallophoto.com
• Please enclose a copy of your receipt inside the packaging.

It is recommended that you purchase insurance for the parcel equal to the value of the package, as you are responsible for the full value of the parcel until it is received by us. You will be responsible for shipping third-party costs incurred for items returned. Shipping costs are non-refundable.

Depending on the location of your delivery address, the time parcel delivery services may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.